1. What Data We Collect
When you use Paradigm Shift Labs, we may collect the following information:
- Name and email address (account registration, order placement, waitlist sign-up)
- Phone number (optional, for SMS order notifications)
- Shipping address (required to fulfill orders)
- Order history and purchased items
- Payment information processed securely by PayPal — we never store full card numbers
- Account preferences and loyalty credit balance
- IP address and browser/device information for security and analytics
2. How We Use Your Data
Your information is used to:
- Process and fulfill your orders through our fulfillment partners
- Calculate and apply loyalty credit to future purchases
- Send transactional emails (order confirmation, shipping updates)
- Respond to support inquiries
- Improve our products and website experience
- Send promotional emails only if you have opted in
We do not sell your personal data to third parties for their marketing purposes.
3. Cookie Policy
We use cookies to maintain your session and remember your cart. Specifically:
- psl_session — a session cookie that keeps you logged in for up to 7 days
- Polsia platform analytics beacon — anonymous usage statistics to help us understand how customers navigate the site
We do not use third-party advertising cookies or tracking pixels.
4. Third-Party Services
To operate our store, we share necessary data with these trusted partners:
- PayPal — payment processing. Your card data is handled directly by PayPal and is never stored on our servers.
- Shopify — order management and storefront operations. Order data is transmitted to Shopify for inventory and fulfillment coordination.
- Supliful / Print-on-Demand partners — your name and shipping address are shared with fulfillment partners solely to ship your order.
These services have their own privacy policies and are bound by data processing agreements. We do not authorize them to use your data for their own marketing.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of promotional email communications at any time
To exercise any of these rights, contact us at ldhensley320@gmail.com with your request.
6. Contact
Questions about this policy? Reach us at ldhensley320@gmail.com. We aim to respond within 2 business days.